I came across an article this morning titled 12 Worst Supermarkets in America. On this list was Weiss, at which I have shopped a few times since they took over some of the Safeway stores in our area, otherwise known as Genuardi’s. I didn’t have too much of a bad experience at the Weiss in West Norriton or the one in Plymouth, so I was relatively surprised to see them on this list. Maybe because they are new stores to the area, they are on their best behavior. The two stores I was in were clean and the prices were reasonable. They have an incentive program going on now where you get points toward a cookware set, and the brand of the pots is the same brand of a saucepan my mother gave me a few months back. I really like the pot and if I can get more pieces of that same brand just for shopping somewhere, it works for me.
On the list was Wal-Mart. The thing that struck me reading the reason this chain was on the list was that despite the fact everyone loved the prices, everything else was unsatisfactory. I found that really interesting and telling in that it seems that if the price is right, most Americans will deal with unclean stores, poor customer service, and questionable quality. I know my personal experience shopping at Wal-Mart has always been less than satisfactory because I am frequently treated poorly. I try to get in and out of there quickly because I just get a bad feeling there. The store near my house is not always the cleanest and the people aren’t the friendliest. There are no smiles and thank yous when I check out, and even the other shoppers seem grouchy. I guess pleasantries do make a difference.
I have blogged about Wegman’s in the past and their prices are pretty reasonable considering the type of store they are. My personal test of a good supermarket is the produce and Wegman’s has the best by far in my opinion. Customer service is less important to me because I generally accept the fact that most shop clerks are going to be less than pleasant so when they are overly friendly it is a surprise, but customer service is not something that I would give as a reason not to go back. Generally if the store has what I need at a reasonable price, I will shop there. The few pennies difference I have found between Wegman’s and Weiss is worth the drive for me specifically for the fact they have what I want. I am very happy there was no sign of Wegman’s on that list.